progresifjaya.id, KAB. BEKASI – The Bekasi Regency One-Stop Integrated Administration System (Samsat) service unit on Jalan Raya Industri Number 14, Pasirgombong, North Cikarang, Bekasi Regency, West Java, continues to improve itself with innovation and better arrangement. Both regarding interior design and the quality of service to the community.
Various sides of the main building now look more beautiful to the eye. The innovative interior design arrangement with flower pots can also be seen from the appearance of the position of various counters and waiting areas in the main building as well as at the vehicle physical check registration counter. It feels very comfortable when we are there.
This word comfortable is then also transmitted in terms of service quality. The registration process and vehicle administration from taxpayer applicants also feel faster to complete. There is no such thing as long-windedness. Taxpayer files are directly in the hands of Samsat officers. There are no more indications of third party interference, aka brokers, who have the potential to carry out illegal levies (pungli).
Head of Bekasi Regency Samsat Unit, AKP Afrizal, in his official statement said, that his party always makes maximum efforts to provide excellent service to the public. This effort is a priority and is absolute.
This effort, he continued, is also part of the Bekasi Regency Samsat’s action to combat brokering. All taxpayer applicants are always reminded to rush to the counter that is in line with the matters of the files they bring.
“Taxpayers go directly to the counter according to their respective matters and communicate with our competent officers. There is no more room for third parties or brokers to seek profit. Our supervision is very intensive,” said AKP Afrizal as quoted by progresifjaya.id, Wednesday, (7/5).
“I also always remind officers in the field to continue to monitor conditions in the field so that taxpayers do not fall into the trap of enticements from irresponsible parties. Taking care of it yourself is much easier and faster,” he added.
Furthermore, he also emphasized his party’s commitment to eradicate brokering and extortion. There will be no more compromise for both of these things. Perpetrators who are caught and proven to have done so will also be subject to sanctions.
“Please note and remember well. Now our supervision is very strict. There is no more compromise for brokers and extortion. Rules are rules. Must be obeyed,” AKP Afrizal emphasized.
A taxpayer named Djaya Nugraha when asked for his comments about the Bekasi Regency Samsat immediately showed two thumbs up. He said, that the service process provided now is more open and more accommodating. Meanwhile, regarding the process of processing the files, it was felt to be completed quickly and orderly
“My experience here is taking care of vehicle tax as well as changing the license plate extension every 5 years. All processes run smoothly and tactically. My files are also complete. Starting from checking the physical vehicle, checking the completeness of the documents, filling out the form, queuing to be called at the STNK extension counter, paying taxes and administration at the payment counter, queuing at the STNK submission room, until finally going to the vehicle license plate printing place, it was easy and fast. I am very satisfied,” he admitted with a cheerful face.
“Hopefully the service at the Bekasi Regency Samsat office will continue like this and can be even better. Success and always be healthy also for the Head of the Bekasi Regency Samsat Unit, AKP Afrizal. We salute you, sir,” he added, praising and full of hope. (Bembo)