progresifjaya.id, JAKARTA – Transparent quality prime service to the public is the work jargon of the South Jakarta One-Stop Integrated Administration System (Samsat) service unit. Not just a name, this work jargon also provides a real form of implementation whose benefits are directly felt by taxpayer applicants.
De facto, the prime service from Samsat located in the Polda Metro Jaya area, Jalan Gatot Subroto, Senayan, Kebayoran Baru, South Jakarta is stated to be faster, more open, and friendlier to taxpayers. Public satisfaction is the guarantee.
It is very clear, the proof is. At the South Jakarta Samsat, the annual vehicle tax payment process is completed in 30 minutes. The integrated system implemented is able to make all stages of the process starting from taking a queue number, verifying documents, to printing the STNK can be completed in just 1/2 hour. Awesome, right.
“Service duration can be accelerated thanks to the use of digital technology in data processing and queue management integrated into the system. The working method of the electronic queue system (e-queue) and computerized service counters make the workflow more systematic and avoid queue build-up,” explained Head of Regident South Jakarta Samsat, AKP Yoga Aprianto Aldila, Friday, (9/5).
In addition to being faster, friendlier and more open, the excellent service quality of South Jakarta Samsat is also presented in the form of Samsat Digital and Samsat Drive Thru. Through the Samsat Digital service, taxpayer applicants will be helped to pay vehicle taxes without having to come to the Samsat office. The convenience of this service pattern is present through the Signal application (National Digital Samsat). After the payment process through the Signal application is complete, the documents will be sent directly to your home or can be picked up at certain outlets.
Meanwhile, for Samsat Drive Thru, one super fun is given by this service for taxpayers who want to make annual payments. Without having to dirty your shoes when getting out of the vehicle, payment can be made directly at the outlet by simply bringing your ID card, vehicle registration certificate, and proof of previous payment. This process is completed in just a matter of minutes.
In terms of accountability, the excellent service of the South Jakarta Samsat can also be seen from the firm efforts of the DKI Jakarta Provincial Government together with the Polri and Jasa Raharja to eradicate all forms of illegal levies (pungli) and brokering practices. All movements of Samsat officers who are equipped with clear identification marks are also always monitored by CCTV cameras.
All of the technical factors presented are also wrapped in a transparent cover that is carried with a friendly and humanistic aura. Official tariff information boards are also clearly displayed at each counter so that the public knows their rights and obligations, and also to avoid irregularities.
In terms of accumulated assessments, excellent service that provides all these conveniences has increased the level of public compliance in paying vehicle taxes. However, evaluations are still being carried out intensively so that services can always be optimal and adaptive to the needs of the community.
“Quality excellent service knows no symbols or the word satisfied. Continue to improve yourself with input from the community,” AKP Yoga said again.
“And all of this is also a process of our continuous efforts to maintain the image of the work jargon. All of us here are pawns of the quality prime service owned by South Jakarta Samsat. And we also have full respect and attention to serve the community,” he added emphasizing. (Bembo)